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The strength of USC’s management team stems from combined expertise in both the management and technical arenas, requiring logistical efficiency to remain stable and grow. The leadership and alignment characteristics of USC’s management team have resulted in broad and flexible goals designed to meet the ever-changing demands of high velocity marketplaces demanding our services. This is clear when the team responds to situations requiring ‘new’ innovative capabilities. It is normal for weakness in efficiency to exist when the workforce is ‘bound’ by traditional or routine barriers. When this happens, a new ‘perspective’ is necessary to correct operational bottlenecks. Being able to think ‘outside the box’ allows for the exponentiation of effectiveness. As a result, USC has developed expertise in the most complex arenas of service to its clients, from not-for-profits needing rescue from precarious financial circumstances as an experienced bonded and insured Fiduciary, to for-profit enterprises requiring consultation services to maneuver the maze of complex legal or operations issues successfully.

T. David (Dave) Burgess, President and CEO
Dave founded and serves, since 1993, as President and CEO of Universal Services Corporation (USC).

BIOGRAPHY: Dave was born and raised in the Blue Ridge Mountains of Toccoa, Georgia. Soon after his Honorable Discharge from the US Marine Corps, Dave married his soul mate, Velma Smith, in 1969, the twelfth of thirteen children born to the Smith family in Cumberland County, Crossville, TN. Blessed with three children who have now provided Dave and his bride with eleven grandchildren, Dave continued his education and received a Bachelor of Science degree in Organizational Management from Tusculum College, Tennessee’s oldest university. As an acute ‘Type-A’ personality, over the years Dave has substantial studies in several disciplines at other institutions, including Chef’s training with Davis Brothers Cafeterias Culinary Training program, then based in Atlanta, and Hotel/Motel Management training with Sheraton Inns, and others. Certified as a polygraph examiner, Dave has extensive studies in various components of Law, Police Sciences, Forensic Sciences, and Criminal Justice. Elected by his peers as Class President upon attending the TN Law Enforcement Academy in 1982, the Academy instructors further distinguished Dave upon his graduation by conferring upon him the "Outstanding Officer" designation. Dave is the first officer ever to receive both honors. After serving as Deputy Sheriff and then Chief Deputy Sheriff of the Cumberland County Sheriff’s Department, Dave became engaged in Property Management in 1985. During his years in law enforcement, Dave also owned other businesses, including the area’s largest sporting goods retailer known as ‘Outdoor World’ through the 1970’s & early ‘80’s, and a contract Security Services Corporation, prior to entering Property Management in ’85. As a member of the Tennessee Outdoor Writers Association in those early days, Dave authored weekly articles relative to his interests in local and regional papers. During his tenure in Property Management Dave authored newsletters for client properties, and has written articles published in various trade publications discussing specific issues in the leisure travel industry.

BUSINESS AFFILIATIONS: While living in Dalton Georgia as Manager of Davis Brothers Cafeterias, an opportunity as Managing Partner in a sporting goods enterprise motivated Dave’s move to Crossville, TN in 1971. Dave later purchased the hunting and shooting component of this business from the partners and created Outdoor World, Inc., which was the first full service Gunsmith facility in the region. As a certified and licensed Gunsmith, Dave contracted work for multiple gun shops and sporting goods dealers from Knoxville to Chattanooga and Cookeville. After the 1973 oil crisis, and the 1979 energy crisis, stagflation afflicted the economy and the leisure pursuits of hunting, camping, fishing, classic firearms, and sporting goods are not high on the list in the rural Cumberlands of Tennessee. By July 1981, the US is in full Recession. Dissolving this enterprise in September of that year, Dave placed the real property and the themed construction of the building on the market for sale to satisfy the creditors before their need for notice or action. Today, the site of the former ‘original’ Outdoor World, Inc. is the location for the popular Tabor’s Pawn Shop in Crossville on West Avenue.

Dave also contracted operations for two marinas during this era. One of those marinas at a local resort introduced Dave to resort operations upon his accepting an offer for a position in Management. Dave worked at this resort until September 1982, when he accepted an invitation to serve as Chief Deputy with the Cumberland County Sheriff’s Department. During this time, Dave recognized the need for security services in the area and created Security Services, Inc., to meet the needs for manned security. In 1985, Dave had received an offer to purchase Services Company, Inc., resigned from the Sheriff’s Department as Chief Deputy and accepts a Management position with a resort developer. This developer eventually became over-extended and turned operations and Association Management over to the resort owner’s association in 1992. Dave entered an Emergency Management Agreement with the Association, and by 1993, Dave had created USC to assume all duties as Employer and Managing Agent for the owners association, which included resort operations and development. Dave managed the affairs of the Association, including litigation with the former developer, and a successful Re-organization under Chapter 11 of the Bankruptcy Code because of Association losses incurred by the former developer.

Also in 1993, Dave secured his real estate license and created ‘Pointe Realty Company’ to meet the requirements of managing and handling rental proceeds as a fiduciary. In 1996, Dave became a licensed real estate Principal Broker in the State of Tennessee, surpassing all statutory educational requirements for licensing in multiple areas. Pointe Realty Company, a subsidiary of USC, remains focused upon the Management and development of USC’s properties, select client properties, and client member/owner associations as consultant. Dave and his team developed and perfected multiple customized systems for logistical support operations, reservations, and member exchange opportunities for multiple sites either as active management or as Consultant, and continue in use at various resort properties today.

PUBLIC POSITIONS HELD: Besides several business enterprises, Dave began public/community service on Cumberland County in 1971, when he moved to Crossville, TN. Counting his military tour of duty, he has led a life of service to others for over five decades. As both a patrol officer and Chief Deputy Sheriff with the Cumberland County Sheriff’s Department, Dave’s interests in the protection and security of his community led to an appointment in 1979 by the County Commission as Cumberland County’s Coroner/Medico-Legal Death Investigator, a position he held for 24 years. Serving with Doctors Callis and Duer as the County’s Medical Examiners in those early days, and then under the tutelage of acclaimed pathologist, Dr. Michael Jackson, MD, the journey was a fascinating and challenging responsibility that required constant education to remain prepared for this service. Dave earned a professional designation as American Medico-Legal Death Investigator-Diplomat, Certificate #333 (the 333rd in the nation and the third in Tennessee to achieve this designation). During the full and active years of Dave’s ‘prime’ and beyond, his life is that of a businessperson who served his community. In the late ‘70’s and early ‘80’s, Dave served as a one of the County’s initial Judicial Commissioners (sort of after-hours Judge). Later in the ‘90’s he served as Chairman of the Crossville Regional Planning Commission, for 24 years. Dave remains active with an eye on contributing toward the sustained growth of his community at every opportunity.